Learning more about systems and technology is great, but when the rubber hits the road we need to get buy-in from our colleagues or nothing happens. Some sort of management/psychology session on working with other departments would be good.
I totally second this - both formal and informal ways to do this. Maybe we could have something on what to include in web content policies, as well as just practical ideas of what's worked for others?
wish this would get more votes than the food topic :) seriously, I agree with this important topic. As well as buy-in, some methods for dealing with those people who insist they know what are the best web practices (eg. "why cant we put x on the homepage / why cant we use 'click here' since I see it all the time")
We had Ben Buchanan last year speaking about "steering the iceberg" but from the feedback we received, people didn't seem to get what he was talking about. Could you please go and listen to his preso (on the conference page) and tell me if this is close to what you are asking for? I really would like to clarify this so we get the right person for you.
The mp3 doesn't appear to be available anymore, but if you want it as mp3 I can mail it or burn for you
We regularly present Introduction to Internal Consulting and Handling Difficutl People workshops at the LGSA's LG Learning Solutions. The Internal Consulting propgram helps you to probe deeper into what clients need (rather than what they want) and Handling Difficult People covers behavioural styles ie why do you react the way you do when faced with a difficult person and what to do about it. Email us for more information. This might also be a good non technical but interactive conference topic.
Well, looking at my notes on Ben's talk from last year it does seem like he addressed what I had in mind! I'm not sure why his talk didn't stick in my head, my notes are gold! Maybe more of a pep talk then. It's just so depressing when you feel like you are getting nowhere with people. ;p
I don't think I went to that session last year, but this would defenately be something I would be interested in... I remember having quite a heated argument to a Department Manger about why all his stuff couldn't go on the home page!! How do we explain in simple terms to other departments what can and can't go on the site, and how its suppose to go. They always want their stuff on the home page, or as its own section on the left hand menu!
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